Frequently Asked Questions
Everything you need to know about shopping with Johnny Loco.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days. Shipping is free on all orders over $75, while a flat rate of $5.95 applies to smaller orders.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund or exchange. Please note that return shipping fees are the responsibility of the customer unless the item is defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our international shipping options in the near future.
How can I contact customer support if I have an issue?
Our support team is available via email at [email protected] or through our live chat feature on the website from Monday to Friday, 9 AM to 5 PM EST.